VoiceShiftAI — Proposal for YEG Gymnastics

YEG Gymnastics is a busy, well-loved club, but the phone only really gets answered when your front desk is at work. Outside of that, in the mornings, evenings, and on weekends, calls from new and current families go to voicemail. And when the desk is busy helping families in person, the phone and the same repeat questions pull attention away from the people standing right there.

You've already seen the AI receptionist we built for YEG in action. It answers in a warm, friendly voice, walks a caller through programs, pricing, schedule, birthday parties and open gym, and texts them the links they need. That was a demo to show what's possible. This proposal lays out what a live version covers, what we'll confirm together to make it accurate, and what it costs to run.

Here's what you told us you're up against right now:

Calls in the evenings and on weekends slipping to voicemail.
Repeat questions and phone traffic eating into front desk time that's better spent on families in person and the real desk work.
New family and registration calls slipping through when nobody can answer.
The same questions about hours, pricing, what age goes in what class, and birthdays, asked over and over.

A 24/7 AI phone receptionist for YEG that:

Answers instantly, in a warm family-friendly voice, any hour of any day
Knows your programs, ages, monthly tuition, schedule, membership, sibling discount, birthday parties, and open gym — and answers only from confirmed info, never guesses
Texts callers the right link on the spot (class schedule, birthday booking, open gym)
Logs every call, emails you a summary right after, and shows it all on a live dashboard
Forwards or routes callers to a person when that's the right move

Straight talk on the demo you saw: it was built from public info on your website, and some of that is incomplete or out of date. So the demo proves the concept — it isn't the finished product. Before launch we'll confirm the correct, current details together (real front-desk hours, closure dates, policies, fees, transfer rules, and anything the website doesn't cover) so the live agent is accurate.

The core agent, plus everything you flagged when we met — and which plan each is part of.

Capability	Business Pro	Business Elite
24/7 AI receptionist — answers every call, day or night	✓	✓
Knows your programs, pricing, schedule, ages & policies	✓	✓
Recommends the right class for a child's age	✓	✓
Real-time answers on closure / holiday dates	✓	✓
Texts with links (class schedule + birthday-party booking)	✓	✓
Email notification after every call	✓	✓
Live dashboard of calls & activity	✓	✓
Call forwarding during and after hours	1 line incl.	✓
Website chat (same brain, on your site)	New build — free 1st month*	Included*
SMS alerts to coaches about absences	$50/mo add-on	✓

Almost everything you asked for is already in Business Pro. The coach absence alerts and website chat are what set Business Elite apart. *One honest flag: the website chat is a new capability we'll build and test with you — free for your first month on Pro, included on Elite — and we'll confirm its price together once we see the real running cost.

Onboarding (a few days) — a pre-launch brief: confirm your real front-desk hours, closure dates, policies/fees, transfer and forwarding rules, and finalize the knowledge the agent answers from.
Build & internal testing (2–4 weeks) — we build the agent on the accurate information you've provided (knowledge base integrated, phone integration tested, your dashboard provisioned) and test it thoroughly in-house.
Your review & approval (about 1 week) — your team test-calls the agent, shares feedback, and signs off before anything goes live.
Go live — connect your number, switch it on, and monitor daily through the first week to fine-tune.
Ongoing — monthly performance report, continuous tuning, and new features as you grow.

All prices CAD + GST. Both plans are a fit — here's what each includes.

Recommended

$550/month

Everything included

24/7 AI phone receptionist — answers every call, day or night
Knows your programs, pricing, schedule, ages & policies — answers only from confirmed info, never guesses
Recommends the right class for a child's age
150 minutes of talk time included, then $0.50/min (billed to the second)
Texts callers links on the spot — class schedule, birthday booking, open gym
Real-time closure / holiday-date answers
Basic booking, including birthday parties
1 call-forwarding / routing number (during & after hours)
Live dashboard of calls & activity
Call-summary email after every call
Monthly performance report

Optional add-ons

Coach absence SMS alerts — $50/mo
Website chat agent — a new build; free your first month while we measure the real cost, then fairly priced (~$100/mo) and only kept if it's worth it

RecommendedEverything included

$999/month

Everything in Business Pro, plus

More talk time — 300 minutes/month, then $0.50/min (billed to the second)
Coach & staff absence alerts (SMS + email) — included (no add-on)
Website chat agent — included at no extra cost. Same as Pro, it's a new build, so we'll build and test it with you to see how it performs and what it really costs.
Speed-to-Lead — when a new family fills out a form or inquiry on your website or online ad campaign, the agent calls them back within seconds, while they're still interested. Hot leads don't go cold waiting for someone to get to them.
Lead Reactivation — outbound win-back campaigns: the agent calls your past or lapsed families to invite them back for a new season or program. Your first campaign setup is included free.
Call forwarding / routing across multiple numbers

Most clubs start on Business Pro and move up to Business Elite when they want the outbound automation. Either way, you're covered from day one.

Real numbers from a comparable gymnastics club we run

170+

inbound calls/month handled by the agent

~71%

of those calls came in outside front-desk hours

~$3,250

/month of equivalent receptionist labor replaced

~83%

your saving on Business Pro vs. that staffing cost

Call volume and after-hours split are real data from a comparable club we run (shared anonymously); the ~83% saving is calculated against Business Pro's $550/mo.

Projected potential for YEG — an estimate, not a guarantee

Today

Phone realistically answered ~1pm–7pm
Mornings / evenings / weekends → voicemail
Repeat questions tie up the front desk
Inquiries missed when the desk is unattended or busy with families

With your AI receptionist

Instant pickup, 24/7
The evening & weekend inquiries you're losing get captured and texted the right link
The front desk spends its time on families in person and real desk work
Every call logged and summarized

Real numbers from a comparable club's win-back campaign

~900

past & lapsed families re-contacted (1,083 kids)

82 kids

registered after the campaign (70 families)

~$24,600

registration revenue from re-engaged families

Cost: a $500 one-time setup + ~$510 in call usage = ~$1,010 total — roughly a 24× return on spend. On Business Elite your first campaign's setup is free, so you'd pay only the usage (~$510), pushing the return past 45×.

The plan pays for itself on a few recovered enrollments alone — recurring tuition that adds up season after season — and the hours your front desk gets back are pure upside.

Built specifically for gymnastics clubs — we understand how the industry operates and the questions parents actually ask
Already live and proven — running this exact system at multiple Canadian gymnastics clubs
You've already seen a working demo built for YEG — so you know what it sounds like before you commit
A Canadian company with dedicated support — fast turnaround, no offshore call center

Pick your plan — Pro or Elite.
Hop on a quick onboarding call so we can nail down what you want the agent to handle, plus your hours, closures, and how calls get transferred.
We go build and test the whole system for you.
You take it for a test run and approve it.
We onboard your staff, connect it to your phone line, and launch.
We keep monitoring to make sure everything's working smoothly.